FREQUENTLY ASKED QUESTIONS

We understand that sometimes you have a simple, straightforward question, and don’t want to talk with someone over the phone about it. For this reason, we have created a FAQ page.

Here you will be able to find answers to many of the commonly asked questions about our products and services. If you don’t find the answers you need, drop us a mail at info@nu-raydoors.co.za

What products and services does your company offer?

We offer Residential Garage Doors, Industrial Roller Shutter Doors, Commercial Overhead Doors (Framed Aluminium), Commercial Roller Shutter Doors, Sliding Gate Automation, Garage Door Automation & Aluminium Windows & Doors. Our product offering also includes repairs, servicing and maintenance on the above-mentioned products.

How much does a Garage Door cost?

The cost of a new garage door depends on the size, material and if there are any custom features. Our sales team will assist you with the best choice to suit your budget.

Do you sell custom size garage doors?

Yes, custom size garage doors, depending on the width and height can be made to order, these doors typically require a turnaround time of around 7-14 working days to manufacture and install.

Do you do site visits and is there a call out fee?

Yes, before we proceed with a new installation on any of our products, we need to first come out to check your sizes and the scope of work before we come back to install. Should you choose to proceed with our quote and services, the call-out fee falls away. We encourage our customers to use our Whatsapp Business line to send us pictures or videos so we can determine and estimate costing and be as transparent as possible before we come out.

What are the different types of garage doors available?

We offer Aluzinc Garage Doors (Steel), Wooden Garage Doors, Framed Aluminium Garage Doors, Frameless Aluminium Garage Doors, Slatted Aluminium Garage Doors, Roll Up Garage Doors and Custom Garage Doors.

How do I order a garage door/roller shutter door from your company?

Let us know what you are looking for, after we quote you, should you choose to proceed with our services, we send out one of our technicians to site to check your sizes and the scope of work before we come back to install. Aluzinc Garage Doors, Wooden Garage Doors, Roller Shutter Doors are pretty straight forward and our past project images on our “View Projects” Tab can help you determine the end product on your installation, we bring out samples to you if necessary for framed and frameless aluminium garage doors or powder coating options should you choose a non-standard colour on roller shutter doors or aluminium profiles.

What is the turnaround time after I have paid my deposit for a new garage door installation?

This depends on the material you have chosen, Standard size Aluzinc Garage Doors, Roll Up Garage Doors, Wooden Garage Doors & Slatted Aluminium Garage Doors in most instances are readily available. Framed Aluminium Garage Doors & Frameless Aluminium/Glass Garage Doors require a turn around time of between 7 – 14 working days for manufacturing and installation.

How long does it take to install a garage door, garage door motor, sliding gate motor, do I need to be there?

This depends on the size of the garage door or the scope of work that is carried out on any of our other products, once we have all the project details, we can confirm how long our technician will need on site. You do not need to be there while we are doing the work, we require you to be when we are finishing up so we can show you how everything works and give you a basic demo on your new installed product.

What happens to my old garage door if I install a new garage door? Do you remove and dispose of it?

Yes, we remove and dispose of your old garage door, this needs to be confirmed to us up front so we can build this into our costing when quoting you.

Can I use my existing garage door hardware when installing a new garage door?

We prefer to use new hardware on our installations, existing hardware like springs for example can’t be used on a new garage door due to the weight on the new door versus the old door.

Is it possible to use my existing garage door motor and replace the garage door only?

Yes, it’s possible to use your existing garage door motor, only if the new garage door meets the lifting power required on your existing motor.

I purchased my own garage door, garage door motor, sliding gate motor, do you offer installation only?

Yes, we offer installation-only services. 

Does my garage door/roller shutter door require maintenance or servicing?

Yes, we recommend a service every year to ensure the longevity of all moving parts.

What happens when there is load shedding or the power goes off, will my garage door/sliding gate motor still work?

Yes, we install a battery back up on our garage door motors and sliding gate motors allowing the motor to continue operating while the power is off.

Does your company offer a warranty/guarantee?

Yes, we offer a one-year warranty from the date of installation on our workmanship and a one-year warranty on the motor. This warranty falls away if another company other than Nu-Ray Doors adjusted, repaired or serviced the door.

Do you offer repairs, maintenance and servicing on your products?

Yes, we offer repairs, maintenance and services on all our products. We offer super-fast email support with a 24-48-hour turnaround time and quicker responses if you use our Whatsapp business line.

Do you sell garage door spares, gate motor spares?

Yes we do, only with a door to door courier option. Send us pictures through our Whatsapp business line and we can help you determine what you need, we quote you and then courier it directly to you. We can also send out one of our technicians with the required parts that need replacing or repairs and fit them for you. 

Do you accept cash, payment plans on your products?

We do not accept physical cash for our services. EFT payments and Cash Deposits to our business bank account only, we also do not offer payment plans on any of products. For high value projects for businesses or individuals, we can put you in touch with a company that might be able to finance your project.

What areas in South Africa do you operate in?

Our head office is in Gauteng, we service all areas of Gauteng with our wide network of installers on our team. We have an office and installation team in Cape Town. We also have an installation team in KZN, our product offering in KZN is limited to Durban only and is for Aluzinc Garage Doors, Wooden Garage Doors, Sliding Gate Automation, Garage Door Automation only. We don’t work in Limpopo.

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